IT Support Specialist
2 months ago
Job Summary
Insight Global is seeking a highly skilled and motivated Technical Support Professional to join our team. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our internal employees worldwide.
Key Responsibilities
- Provide in-person and remote technical support to internal employees, resolving their technical issues in a timely and efficient manner.
- Deploy, manage, and maintain our inventory of endpoints, ensuring seamless operation and minimal downtime.
- Offer basic to mid-tier Okta support to users, ensuring they have a seamless experience with our systems.
- Provide technical support with Zoom, including setting up, administering, and troubleshooting Zoom rooms, to ensure smooth communication and collaboration.
- Recover hardware from users, reimage and configure, and redeploy, ensuring minimal disruption to our operations.
- Manage a ticket queue, identifying opportunities to improve efficiency and streamline our support processes.
Requirements
- A college degree or completion of a technical program in a relevant field, such as Computer Science, Information Systems, or other STEM field.
- 2-5 years of experience in technical support, with a proven track record of delivering exceptional customer service.
- Experience with enterprise SaaS platforms, including G Suite, Slack, Zoom, Okta, and SimpleMDM.
- Knowledge of Apple products, Androids, and Windows PCs, including MacBook's, iPhone, Android, and Windows OS.
- Software re-imaging of laptops, ensuring seamless operation and minimal downtime.
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