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Airport Service Manager

2 months ago

Nashville, Tennessee, United States Envoy Air Full time

About the Role

We are seeking a highly skilled and experienced individual to join our team as a Lead Airport Agent at Envoy Air. As a key member of our airport operations team, you will be responsible for ensuring the smooth and efficient operation of our airport services.

Key Responsibilities

  • Coordinate and oversee the daily operations of our airport team, ensuring that all tasks are completed to the highest standard.
  • Develop and implement effective procedures and processes to improve efficiency and productivity.
  • Provide guidance and support to team members, helping them to develop their skills and knowledge.
  • Collaborate with other departments to ensure seamless communication and coordination.
  • Monitor and report on key performance indicators, identifying areas for improvement and implementing changes as needed.
  • Ensure compliance with all relevant regulations and policies.
  • Develop and maintain strong relationships with our customers and stakeholders.
  • Provide exceptional customer service, responding to queries and concerns in a timely and professional manner.

Requirements

  • Minimum Age: 18
  • High school diploma, GED, or international equivalent
  • Possess a valid, unexpired and unsuspended driver's license; some license restrictions may prohibit a candidate from being eligible for this position
  • Ability to work overnight hours including weekends and holidays; shifts may vary depending on location
  • Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
  • Be able to report to work on a regular and timely basis
  • Must have attention to detail to accomplish cleaning of all areas of aircraft interior
  • Ability to carry, bend, lift and turn with supplies weighing up to 50 lbs
  • Demonstrated ability to communicate effectively both orally and in writing
  • Ability to read, write, fluently speak and understand the English language
  • Possess the legal right to work in the United States
  • Previous experience in a team lead capacity preferred
  • Good organizational and interpersonal skills are necessary
  • Above-average qualities of leadership, initiative and judgment are essential
  • Administrative experience preferred
  • Above average attendance preferred

What We Offer

  • Amazing employee flight privileges within the American Airlines global network
  • Training and development programs to take your career to the next level
  • Comprehensive health and life benefits (subject to location)

About Envoy Air

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.