Customer Service Representative Landside
6 days ago
Hiring Process:
- Apply online
- Interview(s)
- Offer
- Background check, including criminal history check, motor vehicle check, pre-employment drug screen, and breath alcohol test
- Onboarding
Benefits:
- Deferred compensation plans
- Education assistance
- Health, dental, vision, life, and disability insurance
- Health screenings
- Paid holidays
- Annual, bereavement, and military leave
Job Summary:
The Customer Service Representative Landside is responsible for assisting in the transfer of airport guests and enforcing the airport commercial ground transportation policy. Other responsibilities include providing information about the airport, the Nashville community, and various entertainment activities available to visitors.
Essential Job Duties:
- Counsel ground transportation operators on the proper rules of operation
- Monitor and operate computerized transportation access equipment, including daily input and occasional repairs
- Patrol the area for abnormal activities, including traffic and curbside problems, and report discrepancies to the proper authority
- Perform random inspections of commercial ground transportation vehicles to ensure they meet standards as specified in commercial ground transportation policy
- Control the flow and parking of commercial vehicles on the ground transportation level
- Enforce airport commercial ground transportation policy
- Perform daily inspections of ground level comfort facilities and curbside area for safety hazards and maintenance issues
- Maintain a daily event log to document discrepancies
- Take administrative action against a driver/company in the absence of supervisory personnel
- Identify environmental hazards and address them in accordance with Occupational Safety and Health Administration (OSHA) regulations
- Maintain regular and on-time attendance
- Follow all safety regulations
- Support Nashville International Airport's commitment to its culture and values, including Respect, Integrity, Service, and Excellence (RISE)
- Perform other duties as assigned
Knowledge, Skills, Abilities, and Other Characteristics:
- Safety and Security: Knowledge of equipment, policies, procedures, and strategies to promote safety and security
- Communication: Skill in communicating effectively at all levels of the organization and with stakeholders, both orally and in writing
- Conflict Management: Skill in managing conflict and identifying effective and mutually beneficial solutions to the sources of conflict
- Receiving Direction: Skill in receiving and following written and oral direction
- Relationship Building: Skill in establishing and maintaining effective and professional working relationships with others
- Written Comprehension: Ability to read and understand information and ideas presented in writing
- Attention to Detail: Careful about detail and thorough in completing work tasks
- Disability Awareness: Attends to the special needs of customers with disabilities
- Service Orientation: Actively looks for ways to help people
- Ability to obtain and maintain a Secure Identification Display Area (SIDA) Badge
Qualifications:
Required:
- High school diploma or equivalent
- 2 years of customer service experience
Preferred:
- Valid CLASS D Driver's License
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