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Patient Care Services Coordinator
2 months ago
At Northwestern Memorial Healthcare, we are committed to delivering outstanding healthcare services with a focus on patient satisfaction. Our employees are our greatest asset, and we provide a range of benefits including educational assistance, loan repayment programs, and retirement savings plans. If you are looking to contribute to a team that prioritizes exceptional healthcare delivery, we invite you to explore this opportunity.
Position Overview:The Patient Services Representative is integral to supporting the mission and values of Northwestern Memorial Healthcare. This role is centered around delivering excellent customer service within a medical office environment, ensuring that patients and healthcare professionals receive comprehensive support both in-person and via telephone, while also managing essential administrative tasks.
Key Responsibilities:- Greet patients warmly, gather essential information, and oversee patient registration processes.
- Maintain and update patient and organizational records, schedule appointments, and manage incoming patient inquiries.
- Facilitate external testing for patients and serve as a liaison between patients and the healthcare practice.
- Uphold patient safety and confidentiality in all responsibilities undertaken.
- Prepare daily reconciliation reports and organize patient documentation efficiently.
- Process medical record requests from various stakeholders.
Essential:
- High School diploma or equivalent qualification
Desirable:
- Experience in medical office coding
- Prior experience in a healthcare office or customer service position
Join Northwestern Memorial Healthcare, an organization that champions equal employment opportunities and values diversity in the workplace. Take the next step in your professional journey with us.
