Patient Access Coordinator

4 days ago


Glen Ellyn, Illinois, United States Northwestern Memorial Healthcare Full time
Job Description

We are seeking a highly skilled and detail-oriented Patient Access Specialist to join our team at Northwestern Memorial Healthcare. As a Patient Access Specialist, you will play a critical role in ensuring that patients receive high-quality care by efficiently and effectively managing the registration and scheduling process.

Responsibilities:
  • Provide exceptional customer service to patients, families, and healthcare providers, ensuring a positive and respectful experience.
  • Collect and verify patient demographic and insurance information, ensuring accuracy and compliance with regulatory requirements.
  • Manage patient scheduling and registration, including verifying insurance eligibility and benefit levels, and communicating with patients and healthcare providers as needed.
  • Utilize computer applications and systems to efficiently manage patient data and registration processes.
  • Collaborate with healthcare teams to ensure seamless communication and coordination of patient care.
  • Participate in quality improvement initiatives to enhance patient satisfaction and experience.
  • Develop and maintain knowledge of healthcare policies, procedures, and regulatory requirements.
Requirements:
  • High school diploma or equivalent required; additional education preferred.
  • 2-3 years of customer service or medical office experience required.
  • Excellent interpersonal, verbal, and written communication skills.
  • Proficiency in computer data-entry/typing.
  • Ability to read, write, and communicate effectively in English.
  • Basic computer skills and ability to learn new systems.
Preferred Qualifications:
  • Additional education or training in healthcare or a related field.
  • Experience in a healthcare setting, particularly in patient scheduling and registration.
  • Knowledge of healthcare finance and/or insurance.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.



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