Retail Operations Supervisor

1 week ago

Cleveland, Ohio, United States Building Hope in the City Full time
Position Overview

Salary: Starting at $45,000, based on experience

Reports To: Director of Common Threads

Employment Type: Full-time

Role Summary

The Retail Operations Supervisor is responsible for leading the store management team, overseeing daily operations, and driving the success of the organization.

Key Responsibilities

  • Achieve management goals through effective teamwork.
  • Ensure the completion of opening and closing procedures, including:
    • Timely and reliable store openings and closings.
    • Accurate cash handling during opening and closing.
    • Maintain cleanliness and organization throughout the sales area.
    • Adhere to safety regulations and compliance standards.
  • Proficiently manage checkout and Point of Sale (PoS) systems.
  • Deliver exceptional customer service to shoppers, donors, volunteers, and staff.
  • Act as a communication bridge for sales updates and relevant information to cashiers.
  • Participate in onboarding and continuous training for staff as required.
  • Assume responsibilities of Assistant Managers and Leads during their absence.
  • Optimize floor layout to enhance revenue potential while ensuring safety and brand compliance.
  • Motivate and guide team members in alignment with the values of Common Threads and Building Hope in the City.
  • Support and uphold company policies and procedures.
  • Manage relationships with vendors and partners, including utility services and local organizations.
  • Collaborate with fellow store leaders in recruitment and onboarding processes.
  • Utilize digital platforms for consistent organizational communication, including:
    • Tracking employee time off and milestones through HR systems.
    • Staying informed with daily updates via team communication tools.
    • Using management software for data entry, meeting organization, and issue resolution.
    • Employing Google Suite and other software applications effectively.
    • Overseeing the store's music platform in accordance with company guidelines.
  • Prepare work schedules and daily operational plans.
  • Lead and engage in store meetings, including all-staff and leadership gatherings.
  • Compile and manage weekly and monthly reports on expenses, productivity, sales, and financial performance.
  • Maintain regular check-ins with management and staff.
  • Ensure timely bank deposits.

Essential Skills and Qualifications

  • Self-driven with effective time management abilities.
  • Experience in retail or management, or transferable leadership skills.
  • Excellent written and verbal communication skills.
  • Commitment to outstanding customer service.
  • Strong computer proficiency, including Microsoft Office Suite and Google applications.

Physical and Other Requirements

  • Ability to commute to various locations as needed.
  • Valid driving record and reliable transportation.
  • Flexible availability, including evenings and weekends.
  • Capacity to stand and work for extended periods.
  • Able to lift and move items weighing up to 40 pounds.
  • Willingness to work in varied environments, including outdoor and warehouse settings.

Compensation and Benefits

  • Starting salary of $45,000, based on experience.
  • Retirement plan with employer matching.
  • Paid time off (PTO).
  • Employer-sponsored health benefits and optional life insurance.
  • Bonus opportunities.

About Common Threads

Common Threads has been recognized as a leading thrift store in the region, celebrated for its commitment to community and quality service.

About Building Hope in the City

This organization is dedicated to enhancing community welfare and empowering individuals through various initiatives.

About Hopeworks

HopeWorks operates multiple social enterprises aimed at creating positive impacts on society while supporting the mission of Building Hope in the City.

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