IT Support Specialist

2 weeks ago


Richmond, Virginia, United States Tata Consultancy Services Full time
Job Description

We are seeking a skilled IT Support Specialist to join our team at Tata Consultancy Services. As a key member of our Deskside Services team, you will be responsible for providing technical support and assistance to our clients.

Key Responsibilities:
  • Technical Support: Respond to and resolve IT-related issues over the phone and tickets, ensuring timely and effective resolution.
  • Hardware and Software Troubleshooting: Troubleshoot hardware and software issues, including printer configuration and maintenance.
  • Procedure Development: Develop, document, and maintain deskside operations and administration procedures in our Policies and Procedures Manual.
  • Resource Management: Effectively manage the number of Deskside Services resources to ensure appropriate levels of staffing for each location.
  • Escalation Management: Maintain and provide escalation contact lists for Deskside Services, including third-party suppliers.
  • Continuous Improvement: Identify solutions to minimize the need for escalation and provide continuous improvement and innovation for better Authorized End User experience.
  • Compliance: Participate in compliance activities, including corporate audit, security risk assessment, and vulnerability remediation.
  • Service Request Management: Manage service requests, including desktop and mobile support, which require local interaction at supported locations.
  • Communication: Ability to explain technical issues to technical and non-technical employees and customers, and resolve incidents and problems associated with EUC equipment and software.

Requirements: Ability to prioritize tasks, delegate when appropriate, and work effectively in a team environment.



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