Channel Partner Experience Expert

7 days ago


Ware, Massachusetts, United States Bio-Rad Laboratories Full time
About the Job

We are seeking a highly skilled French Speaking Support Specialist to join our customer service team at Bio-Rad Laboratories. In this role, you will be responsible for providing exceptional support to our French-speaking customers, ensuring their queries are resolved promptly and efficiently.

Key Responsibilities
  • Respond to customer inquiries and resolve issues via phone, email, or chat.
  • Work closely with internal stakeholders to provide accurate and timely information to customers.
  • Collaborate with colleagues to develop and implement process improvements, enhancing the overall customer experience.
Requirements

To succeed in this role, you will need:

  • Fluency in French and English languages, with excellent communication and interpersonal skills.
  • A minimum of 2 years' experience in a customer-facing role, preferably within a fast-paced corporate environment.
  • Strong problem-solving and analytical skills, with the ability to think critically and develop effective solutions.
  • Knowledge of SFDC and SAP (desired), as well as MS Office skills.
What We Offer

Bio-Rad Laboratories offers a dynamic and supportive work environment, with opportunities for career growth and professional development. Our Total Rewards package includes:

  • A competitive salary, estimated to be around €30,000 - €42,000 per annum, depending on experience.
  • A comprehensive benefits package, including life and accident insurance, private health care services, and more.
  • Ongoing training and development opportunities to support your professional growth.

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