Customer Service Advocate

7 days ago


Ware, Massachusetts, United States Bio-Rad Laboratories Full time

**Job Summary:**

We are seeking a highly skilled Customer Service Representative to join our team as a Channel Partner Support Specialist. In this role, you will be responsible for providing exceptional customer care and ensuring the smooth processing of orders.

About Bio-Rad Laboratories:

Bio-Rad has been advancing the discovery process and transforming the fields of science and healthcare for over 70 years. As a global leader in developing, manufacturing, and marketing high-quality research and clinical diagnostic products, we help people everywhere live longer, healthier lives.

Your Responsibilities:*

  • Ensure accurate and timely order entry, follow-up, and invoicing.
  • Deal with customer calls and complaints effectively and professionally.
  • Collaborate with Sales, Finance, and other internal stakeholders to achieve business objectives.

What We Offer:

  • A competitive salary range of $60,000 - $80,000 per year, depending on experience.
  • A comprehensive benefits package, including life insurance, private health care services, and a hybrid working model.
  • Ongoing training and development opportunities to enhance your skills and career growth.

Requirements:

  • Excellent communication skills in English and French languages.
  • Strong customer service experience within a fast-paced corporate environment.
  • Experience in a customer-facing role, including order processing.


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