Front Desk Associate

15 hours ago


Monroe, New York, United States Planet Fitness Full time
About the Front Desk Associate Role

As a Front Desk Associate at Planet Fitness, you will be responsible for delivering an exceptional customer experience to our members, prospective members, and guests. Your primary goal will be to ensure a welcoming and judgement-free environment for everyone who walks through our doors.

Key Responsibilities:
  • Greet members and guests, providing assistance and answering questions as needed.
  • Promote our Judgement Free Zone by engaging with members on the club floor, offering support and guidance in their fitness journeys.
  • Resolve member concerns and escalate to a Manager as necessary.
  • Answer phones in a friendly manner and assist callers with their inquiries.
  • Perform membership-related functions, such as sign-ups, contact information updates, cancellations, and collecting unpaid balances.
  • Conduct prospective member calls and tours, assessing their membership needs.
  • Execute retail transactions with accuracy and drive sales goals.
  • Ensure the cleanliness and sanitization of all exercise equipment, Black Card spa amenities, and communal spaces.
  • Address maintenance and facility concerns, such as broken equipment or safety issues.
Requirements:
  • 6-12 months of experience in a customer service environment (preferred)
  • Must be 18 years of age or older
  • Willing to become CPR/AED certified (training provided by Planet Fitness)
  • Basic computer proficiency
Benefits:
  • Competitive hourly pay rate ($15.00 - $16.00)
  • Comprehensive benefit package, including medical, dental, and vision insurance, short-term and long-term disability, term life insurance, 401(k) retirement savings plan, flexible spending accounts, vacation, sick, and holiday pay, and a free Black Card Membership (certain benefits available to full-time employees only)

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