Hotel Front Desk Representative

2 weeks ago


Monroe, Georgia, United States Holiday Inn Express Hotel & Suites Richwood Full time
Job Summary

We are seeking a highly skilled and enthusiastic Hotel Front Desk Representative to join our team at Holiday Inn Express Hotel & Suites Richwood. As a key member of our guest services team, you will be responsible for providing exceptional customer service, managing hotel operations, and ensuring a seamless guest experience.

Key Responsibilities
  • Guest Services: Welcome and register guests, manage room assignments, and provide information on hotel amenities and services.
  • Front Desk Operations: Manage front desk operations, including check-in, check-out, and room key distribution.
  • Customer Service: Respond to guest inquiries, resolve issues, and provide exceptional customer service to ensure guest satisfaction.
  • Communication: Communicate effectively with guests, colleagues, and management to ensure seamless hotel operations.
  • Administrative Tasks: Perform administrative tasks, including data entry, record-keeping, and other duties as assigned.
Requirements
  • Education: High school graduate or equivalent required.
  • Experience: At least one year of experience in a hotel front desk or guest services role preferred.
  • Skills: Excellent communication, customer service, and problem-solving skills required. Ability to work in a fast-paced environment and multitask effectively.
  • Technical Skills: Proficiency in Microsoft Office and hotel management systems required.
About Us

Holiday Inn Express Hotel & Suites Richwood is a leading hotel chain that prides itself on providing exceptional guest experiences. We are committed to delivering high-quality service, clean and comfortable accommodations, and a warm welcome to our guests. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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