Senior Support Desk Associate
1 week ago
Lumen Technologies is a leading provider of communication and technology solutions. We connect people, data, and applications, enabling businesses to thrive in a rapidly changing world.
Our commitment to innovation, customer satisfaction, and employee well-being has earned us a reputation as a top employer in the industry. We're proud to be recognized as one of the greatest workplaces for diversity and have achieved a perfect score on the Human Rights Campaign Corporate Equality Index.
The RoleThe Senior Lead Support Desk Associate is a critical member of our Support Services team. As a subject matter expert, you will provide expert-level support for internal and external stakeholders, ensuring seamless resolution of complex issues related to our internal sales systems and processes.
You will work closely with our Sales Professionals and cross-functional teams to identify and implement process improvements, create training programs, and develop documentation to support team success.
This role requires a unique blend of technical and soft skills, including customer service expertise, process knowledge, and leadership abilities. If you're a motivated and results-driven professional with a passion for delivering exceptional support, we encourage you to apply.
Key Responsibilities- Provide expert-level support for internal and external stakeholders, resolving complex issues related to internal sales systems and processes.
- Collaborate with Sales Professionals and cross-functional teams to identify and implement process improvements.
- Develop and maintain documentation to support team success.
- Design and deliver training programs to enhance team skills and knowledge.
- Monitor and evaluate team performance, identifying areas for improvement and implementing changes as needed.
As a Senior Lead Support Desk Associate, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. Our company culture values teamwork, trust, and transparency, and we're committed to providing a supportive and inclusive work environment.
Don't miss this opportunity to join a dynamic team and contribute to our mission of connecting the world. Apply today to learn more about this exciting role and how you can make a difference at Lumen Technologies.
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