Revenue Cycle Manager
2 days ago
Join the Commonwealth of Virginia as a Revenue Cycle Manager and take on a challenging role that requires strong leadership and analytical skills. As a key member of the Central Business Office (CBO) team, you will oversee the daily operations of assigned staff and ensure that they meet or exceed service goals.
Key Responsibilities:- Manage assigned staff within CBO and oversee all Revenue Cycle Billing and Collections related A/R activities for assigned facilities.
- Serve as the primary point of contact for interactions with internal and external customers and make critical decisions regarding collection activities with third-party insurance and guarantors.
- Ensure compliance with state law mandates on collections associated with the Medical Center's status as an agency of the Commonwealth.
- Plan and implement unit strategies, systems, and processes to effectively organize and supervise assigned employees and resources within the CBO.
- Ensure an optimum environment for efficient collections of accounts and meet/exceed service goals.
- Respond to all inquiries in an efficient, accurate, and timely manner, driving improvement in customer satisfaction, employee development and retention, and overall operational efficiencies.
- Assure the integrity of all processes related to account timelines, write-offs, account placements with vendors, and returns, as well as performance accountability of all associated vendor relationships and internal staff.
- Formalize and implement corrective action plans to address areas of concern with specific facilities A/R.
- Identify areas for improvement applicable to A/R performance within all or one facility included in the CBO.
- Communicate any issues of concern with respect to the client's responsibilities in the revenue cycle management process.
- Accountable for Key Performance Indicators (KPIs) for assigned area(s).
- Assist team members with working a client's account as needed, including denials, rejections, claim files issues, and review codes.
- Identify trends affecting the CBO's A/R and facilities-specific metrics; collaborate with the operational team to ensure the overall health of the assigned facilities.
- Assist with team development, including ongoing mentoring and training.
- Pursue continuing education of applicable software and hardware as necessary.
- Keep current on payment trends and coding changes as well as payer requirement changes.
- Participate in departmental and other meetings as requested.
- Assist with creating procedures/process documentation.
- Communicate all A/R issues, including enhancement requests, defects, and inquiries, to internal stakeholders.
- Build and maintain strategic relationships with external and internal customers.
- Develop a reputation as an industry expert and trusted advisor on revenue cycle and management processes for given specialty areas of focus.
Requirements:
- Bachelor's Degree required, or obtained within 4 years, or 15 years of academic healthcare experience in lieu of Bachelor degree.
- 7 years of management and/or supervisory experience in healthcare or similar customer-oriented business.
Physical Demands:
This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings and programs.
The University of Virginia, including the UVA Health System, is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.
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