Healthcare Infrastructure Specialist

6 days ago


Oklahoma City, Oklahoma, United States INTEGRIS Health Full time
Job Title: Infrastructure Engineer - MS Entra

INTEGRIS Health is seeking a skilled Infrastructure Engineer to join our IT Platform Services team in Oklahoma City, Oklahoma.

Job Summary:

We are looking for a highly motivated and experienced Infrastructure Engineer to support the design, implementation, and maintenance of our IT infrastructure. The successful candidate will have a strong understanding of IT infrastructure components, including servers, networks, storage, and virtualization.

Responsibilities:

  • Serves as an escalation point for Tier 2 Operations team members, working tickets and creating or modifying knowledge base articles.
  • Installs and configures systems according to design specifications.
  • Assists with analysis, troubleshooting, repairing and performance tuning of complex systems and hardware components.
  • Supports the ITIL Service Transition process ensuring new and modified services are appropriately documented and Operations personnel (Service Desk and L2 Operations) are informed and trained.
  • Supports testing and evaluation of technologies under review.
  • Plans, documents, and implements software patches and upgrades for infrastructure components.
  • Actively monitors the environment and appropriately assigns problem tickets, incidents, and schedules reviews to determine support needs for existing and new systems.
  • Provides technical support and 24X7 incident response.
  • Assists with root cause analysis on failures resulting in downtime or performance outside of service level agreement tolerances.
  • Assists with the development and ongoing support of annual infrastructure performance and capacity reports.

Requirements:

  • 2 years of relevant experience or associate's degree in related field required.
  • Previous work experience with an infrastructure specialization.
  • Intermediate level certification (RHCSA, CCNA, MCSA, VCP, VCAP, VCDX, CWNA, EMCSA, ACIS, CCP) or intermediate level storage certification (4 years experience can substitute certification requirement) preferred.
  • ITIL certification within 6 months of hire.
  • Must be able to communicate effectively in English (Verbal/Written).
  • This job requires the incumbents to operate an INTEGRIS owned vehicle OR personal vehicle (non-INTEGRIS owned) and therefore must have a current Oklahoma State Driver's License as well as a driving record which is acceptable to our insurance carrier.

Preferred Qualifications:

  • Cisco Certified Network Associate (CCNA) or Cisco Certified Design Associate (CCDA) preferred.
  • Previous experience with Wide Area and Local Area Network Infrastructure.
  • Previous experience with protocol analyzer preferred.
  • Infrastructure Engineer Storage: Previous experience with Storage Area Networks and Fiber Channel Switch Infrastructure.
  • Infrastructure Engineer Systems: Microsoft certifications preferred.
  • Previous experience in Microsoft Active Directory preferred.
  • Infrastructure Engineer Unified Communications: Previous experience with mobile telecommunications provisioning and troubleshooting.
  • Previous experience with syslog and call detail records.
  • Previous experience with telecommunications alarm management platforms and remote monitoring experience preferred.
  • Previous experience with Ethernet, Internet Protocol, Routing, and QoS preferred.

About INTEGRIS Health:

As the state's largest not-for-profit and Oklahoma-owned health care system, with hospitals, specialty clinics, family care practices and centers of excellence, INTEGRIS Health is here for you.

But medicine isn't always about caring for the sick. It's about doing everything in our power to keep our friends and neighbors and every Oklahoman healthy.

The future of caring for illness is firmly rooted in wellness.

That's why INTEGRIS Health doctors are here for you every day, with everything from the lifesaving care that can restore your health to wisdom and guidance on staying healthy.

We believe deeply that if we work together — and we work hard — we can all live fuller, healthier lives, and give future generations the gift of true health and well-being.



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