Director of Operations and Wheelchair Repair Specialist

4 weeks ago


Amherst, Massachusetts, United States Stavros Full time
Job Summary:

Stavros is seeking a highly skilled Director of Operations and Wheelchair Repair Specialist to manage our operations for the new Wheelchair Repair Contract. The ideal candidate will have at least 5 years of Project Management experience, preferably in a non-profit environment or Project Management Professional Certification.

Key Responsibilities:

Ensure contract compliance by working with MassHealth and providers. Manage budgets, track performance metrics, and implement process improvements to enhance service efficiency. Liaise with suppliers and manufacturers to source parts and stay updated on the latest wheelchair technologies. Work with the finance department on invoicing for services and inventory. Supervise and ensure technicians are trained, ensuring adherence to safety and quality standards. Oversee customer service, addressing client concerns and ensuring timely and effective repairs. Coordinate repair schedules, manage inventory, and ensure that all equipment and tools are available and in good condition. Knowledgeable about the services provided by Stavros and represent Stavros in a professional manner. Aware of the Independent Living philosophy and encourage/foster this in others.

Requirements:

At least five years of experience in Project Management or have Project Management Professional Certification. Project management experience including inventory, distribution, and customer service. Excellent communication and documentation skills as well as computer proficiency including MS office. Be well organized, self-motivated, and have reliable transportation. Willing to travel long-distances (Within Massachusetts). Having a familiarity/experience working with individuals with disabilities will be helpful. Stavros offers a comprehensive benefits package: Affordable Health Insurance (Stavros pays 79%), Affordable Dental Insurance (Stavros pays 80%), Vision plans (once monthly starting at $8.34), Life insurance and LTD, 14 Paid Holidays off, Vacation/Sick/Personal Time accruals, Employee Assistance Program (Company paid personal assistance and resource hub), Respect for Work/Life Balance. Stavros was named in the 2022 Top 100 Women-Led Businesses in MA and is an Equal Opportunity Employer, Persons with disabilities are encouraged to apply. AA/EOE & Cultural Equity supporter We welcome all applicants

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