Sales and Service Manager

2 days ago


Carrollton, Texas, United States Goldfish Swim School Full time
About the Role

We are seeking a highly skilled Sales and Service Manager to join our team at Goldfish Swim School. As a key member of our leadership team, you will be responsible for driving sales growth, developing marketing strategies, and fostering a positive customer experience.

Key Responsibilities
  • Oversee day-to-day sales operations, monitoring and forecasting to ensure optimal performance.
  • Provide sales and marketing training to all qualified sales staff to enhance their skills and knowledge.
  • Build and maintain partnerships with local community businesses to promote our services and products.
  • Attend community events to increase brand awareness and establish relationships with potential customers.
  • Develop and research marketing opportunities and sales strategies to identify target customers and develop effective plans to reach them.
  • Cultivate and deepen client relationships and partnerships to drive sales growth and customer loyalty.
  • Provide direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved.
  • Gain knowledge and experience in all technology platforms to achieve a high level of competence in bookings, class scheduling, reporting, and administrative functions.
  • Gain a high level of knowledge and experience in the GSS pool operations to ensure understanding and satisfaction of Goldfish members.
  • Initiate and oversee workplace culture and employee interaction to maintain a high level of employee satisfaction.
  • Oversee the job responsibility list at the front desk and ensure the overall cleanliness of the facility.
  • Host monthly workshops with employees to enhance their skills and knowledge.
  • Complete monthly Golden Support Reviews for the front desk.
  • Set sales incentives for front desk employees in conjunction with the General Manager to ensure overall goals are considered.
  • Oversee private party operations.
What We Offer
  • Competitive hourly rate: $18.00 - $22.00 per hour
  • Paid training and development opportunities
  • A fun and dynamic work environment
  • A discount program for employees
  • Health insurance and dental/vision insurance for full-time employees
About Us

At Goldfish Swim School, we are passionate about changing lives by providing a safe and supportive environment for children to learn how to swim. We believe in nurturing a culture that provides WOW customer service, integrity, compassion, trust, and extraordinary results. We make a big deal about life's accomplishments by celebrating our employees' successes. Each Goldfish Swim School is an independently owned and operated franchise, and our franchisees set their own wages, benefit programs, and terms and conditions of employment.



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