Customer Service Representative with Excellent Guest Experience

2 weeks ago


Phoenix, Arizona, United States Hertz Full time

Drive your Potential, Power your Passion at Hertz as a Customer Service Associate

About the Role

We are seeking an experienced customer service professional to join our team. As a key member of our operations, you will be responsible for providing exceptional customer experience and ensuring that all guests receive outstanding service.

Responsibilities
  • Provide world-class customer service to guests, addressing their needs and concerns promptly and professionally.
  • Work closely with colleagues to ensure seamless communication and collaboration across teams.
  • Analyze NPS results to identify areas for improvement and develop plans to enhance guest satisfaction.
Qualifications

To succeed in this role, you will need:

  • 3+ years of demonstrated experience in customer service, preferably in a rental car industry.
  • Excellent customer service skills, with the ability to handle multiple interactions simultaneously.
  • Strong problem-solving and decision-making skills, with the ability to analyze data and make informed decisions.
Benefits

As a valued member of our team, you can expect:

  • $16.00/hour starting pay rate with opportunity for commission.
  • A comprehensive benefits package, including medical, dental & vision plan options, retirement programs, paid parental leave & adoption assistance.
  • Ongoing training and development opportunities to support your career growth.

Estimated Salary: $32,640 - $42,240 per year (based on 40 hours/week and 52 weeks/year).



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