Guest Experience Ambassador

1 day ago


Phoenix, Arizona, United States Arbor Lodging Management Full time
Front Desk Agent Opportunity

We are seeking a highly motivated and customer-centric individual to join our team as a Front Desk Agent. This role offers an excellent opportunity to develop your skills and experience in a fast-paced and dynamic environment.

Job Description:

The Front Desk Agent will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable. This includes registering guests, assigning rooms, and providing information about our hotel and local area.

Key Responsibilities:

  • Greeting and registering guests
  • Assigning rooms and providing keys
  • Handling reservations, pre-registrations, and room blocking
  • Providing information about our hotel and local area
  • Processing payments and handling cash transactions
  • Upselling additional facilities and services
  • Communicating with internal departments to resolve guest concerns or requests

Requirements:

  • High school diploma or equivalent required
  • Previous hotel front desk experience preferred
  • Familiarity with hotel reservations software and Microsoft Windows
  • Excellent communication, organizational, and teamwork skills
  • Able to work in a fast-paced environment and multitask

Compensation Package:

  • Competitive salary of $48,000 per year
  • Annual review with potential for increase
  • 401k program with company match
  • Additional benefits may be available


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