Customer Experience Representative

4 days ago


Phoenix, Arizona, United States DISH Full time
Unlock Your Career Potential with DISH

Are you a driven individual looking to launch or advance your sales career in a dynamic environment?

DISH, an EchoStar company, is reimagining the future of connectivity for over 40 years. Our award-winning Inside Sales & Retention team successfully influences existing and future customer decision-making by selling the value of our products and services using a consultative approach.

About the Role:
This position provides incredible opportunities to develop sales skills and grow a long-term career at a company that generates over $17 billion in revenue. As a Customer Experience Representative, you will be responsible for successfully selling DISH and Boost Mobile products and services to new and existing customers. You will assess each customer's needs and offer the best value while maintaining excellent customer service and ensuring their satisfaction.

Key Responsibilities:
* Successfully sell DISH and Boost Mobile products and services to new and existing customers
* Assess each customer's needs and offer the best value
* Demonstrate the ability and resilience to bounce back from challenges and maintain focus on larger goals
* Effectively manage time, open to learning new methods and looking to advance as a sales contributor
* Build and maintain customer relationships
* Document customer information including demographic, billing, etc.
* Provide excellent customer service, listen to the customer and ensure their satisfaction

What We Offer:
* Uncapped commission potential: target compensation is $64,000/year, with the opportunity to earn significantly more based on performance. Top performers make well over six figures annually
* Opportunity to promote two levels within your first year with commensurate title and hourly pay increase
* Paid training and ongoing development to maximize your career potential
* Medical, dental, and vision insurance benefits
* Paid time off, 401(k) with company-matched funds, employee stock purchase plan, and tuition reimbursement
* Complimentary DISH TV programming at your home, plus deeply discounted Sling TV and Boost Mobile plans
* Rewards and Recognition program offering food days, high-value prizes, elaborate trips, and so much more

Requirements:
* Excellent verbal, written, and interpersonal communication skills
* High school diploma; college graduates preferred
* Must be able to work full-time, on-site in one of our Direct Sales facilities
* Must have open availability to work provided schedules
* Have a smartphone or other device with an active network connection

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