Customer Service Representative for Guest Satisfaction

7 days ago


Phoenix, Arizona, United States Hertz Full time
Deliver Exceptional Customer Experience

We are seeking a skilled Customer Service Associate to join our team at Hertz. As a key member of our customer service team, you will be responsible for providing exceptional guest satisfaction and retention.

Salary: $17.00/hour starting pay rate, plus opportunities to earn commission.

About the Role

This is an exciting opportunity to work in a fast-paced environment where no two days are the same. You will be the primary point of contact for customers, handling their inquiries, resolving issues, and providing excellent customer service.

Your goal will be to create a culture of empowerment among employees, enabling them to provide outstanding customer service. You will analyze Net Promoter Score (NPS) results to identify areas for improvement and implement plans to enhance guest satisfaction.

You will also ensure that all corporate policies and procedures are administered and followed by staff, while maintaining high levels of hospitality and professionalism.

Key Responsibilities
  • Provide exceptional customer service, resolving issues promptly and professionally
  • Analyze NPS results to determine causes and implement plans to improve guest satisfaction
  • Maintain accurate records and reports on customer interactions and issue resolution
  • Collaborate with colleagues to achieve business objectives and improve customer experience
Requirements

To succeed in this role, you will need:

  • 3+ years of demonstrated experience in customer service, operations, and sales
  • Rental car experience is a plus
  • Excellent communication and relationship-building skills
  • Ability to analyze data and make informed decisions
  • Strong problem-solving and decision-making skills
Benefits

As a valued member of our team, you will enjoy a range of benefits, including:

  • Medical, dental, and vision plan options
  • Retirement programs with employer matching
  • Paid parental leave and adoption assistance
  • Employee assistance program for employees and family
  • Educational reimbursement and discounts
  • Voluntary insurance programs - pet, legal/identity theft, critical illness
  • Perks and discounts - theme park tickets, gym discounts, and more

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