Client Support Specialist

2 weeks ago

Huntsville, Texas, United States BlueTriton Full time

Company Overview

BlueTriton is a prominent provider of spring and purified water products, recognized for its extensive range of well-known bottled water brands. We take pride in our commitment to responsible sourcing and sustainable packaging, ensuring that our products not only quench your thirst but also contribute positively to the environment.

Position Summary

The Remote Customer Service Representative (CSR) plays a crucial role in our business's growth and success. The primary responsibility of a CSR is to assist customers with a variety of inquiries, including general questions, product details, billing issues, and other concerns. Candidates must exhibit a strong dedication to delivering an exceptional customer service experience.

Work Environment: Remote

Schedule: Monday - Friday, with availability required between 9:00 am and 8:00 pm Central Time.

Training: Initial training will be conducted from 7:00 am - 4:00 pm Central Time for the first few weeks.

Compensation: $17.23 per hour (dependent on geographic location), with a potential bonus of $500 per month based on performance.

Comprehensive Benefits: Medical, dental, vision, prescription, life insurance, short-term and long-term disability, paid vacation, and paid time off, among others.

Key Responsibilities:

  • Respond to incoming calls from residential and commercial clients, aiming to provide outstanding customer service while addressing their needs and concerns.
  • Handle challenging customer interactions with professionalism and courtesy.
  • Accurately document customer information in our Customer Relationship Management (CRM) system based on their inquiries.
  • Communicate company policies effectively and offer creative solutions to resolve customer issues, such as billing discrepancies.
  • Exhibit strong decision-making and problem-solving skills to address customer needs promptly.
  • Meet monthly sales and product education targets by recommending items from our healthy hydration portfolio.
  • Utilize negotiation skills to present alternative solutions to customer issues and take proactive steps to retain clients.
Qualifications:

Essential Requirements:
  • High school diploma or GED.
  • A minimum of one year of prior customer service or call center experience.
  • Experience with live chat and customer retention is advantageous but not mandatory.
  • Ability to excel in a fast-paced environment.
  • Demonstrated business maturity and the capacity to work independently without on-site supervision.
Technical Requirements:
  • A designated workspace at home suitable for a Home Agent workstation.
  • A distraction-free work environment, ensuring no background noise that could affect customer interactions.
  • Maintaining a tidy workspace to safeguard confidential customer information.
  • Prior experience in setting up and troubleshooting remote workstations (computer, phone, modem, router, etc.) is preferred.
  • Must have a reliable internet connection with a minimum download speed of 100 mbps and upload speed of 15 mbps (Cable, DSL, or Fiber Optic/FiOS only; satellite internet is not permitted).
  • Your device must be connected directly to the router/modem via Ethernet cable; wireless connections are not acceptable.
  • Must be able to certify compliance with internet speed and connection requirements.

BlueTriton Brands, Inc. is committed to fostering a diverse and inclusive workplace. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, or any other legally protected characteristics. We also provide reasonable accommodations for candidates with disabilities throughout the recruitment process.

  • Client Support Specialist

    2 weeks ago

    Huntsville, Texas, United States Security Finance Full time

    Join Our Team as a Client Support SpecialistCompany Overview:Security Finance is seeking dedicated Client Support Specialists to enhance our service offerings. We pride ourselves on our commitment to community engagement and customer satisfaction.Key Responsibilities:As a Client Support Specialist, you will:Deliver exceptional customer service both via phone...

  • Client Support Specialist

    2 weeks ago

    Huntsville, Texas, United States BlueTriton Brands Full time

    BlueTriton is a prominent supplier of spring and purified water products, recognized for our beloved bottled water brands. We take pride in offering a diverse range of responsibly sourced and sustainably packaged spring water alongside other quality products and services. Join BlueTriton for a fulfilling career where your work makes a difference.ReadyRefresh...

  • Client Support Specialist

    1 week ago

    Huntsville, Texas, United States BlueTriton Full time

    Company OverviewBlueTriton is a prominent provider of spring and purified water products, recognized for its commitment to sustainability and quality. Our extensive portfolio includes some of the most beloved bottled water brands, ensuring that we meet the hydration needs of our customers responsibly. Position SummaryAs a Remote Customer Service...

  • Client Support Specialist

    2 weeks ago

    Huntsville, Texas, United States BlueTriton Full time

    Company OverviewBlueTriton is a prominent provider of spring and purified water products, known for its popular bottled water brands. We take pride in offering a diverse range of responsibly sourced and sustainably packaged spring water, along with other quality products and services. Position SummaryThe Remote Customer Service Representative (CSR) plays a...

  • Support Specialist

    2 weeks ago

    Huntsville, Texas, United States At Your Side Home Care - WalkerHumble Full time

    Position: Support Specialist at At Your Side Home CareBecome a valued member of our team at At Your Side Home Care, where you can positively impact the lives of individuals in your community. We are actively looking for Support Specialists to assist clients in various locations.What We Offer:Incentives based on performanceAttractive compensation...

  • Clinical Support Specialist

    2 weeks ago

    Huntsville, Texas, United States Franciscan Missionaries of Our Lady Health System Full time

    Position Overview:The Clinical Support Specialist plays a vital role in assisting with the examination and treatment of patients under the supervision of a healthcare provider. This position involves interviewing patients, taking vital signs (such as pulse rate, temperature, blood pressure, weight, and height), and accurately documenting information in...

  • Transition Support Specialist

    2 weeks ago

    Huntsville, Texas, United States Lee College Full time

    Position Overview This position is exclusively available to current employees of Lee College. The salary range for this role is between $52,159 and $59,984, with the starting salary being determined by the candidate's educational background and relevant work experience. The Transition Support Specialist plays a crucial role in guiding and assisting paroled...

  • Charter School

    2 weeks ago

    Huntsville, Texas, United States Sam Houston State Full time

    Position OverviewAs an integral part of the educational framework, the Charter School - Educational Support Specialist plays a vital role in enhancing the learning experience for students. This position is situated within a vibrant academic community that values both historical significance and modern educational practices. Our institution fosters a...

  • IT Support Specialist I, II, III

    6 days ago

    Huntsville, Texas, United States Texas Department of Criminal Justice Full time

    Job Summary:The Texas Department of Criminal Justice is seeking highly skilled IT Support Specialists to join our team. As an IT Support Specialist, you will be responsible for providing technical expertise and problem-solving skills to ensure the smooth operation of our IT systems.Key Responsibilities:Provide technical support and troubleshooting for IT...

  • Security Specialist in Large Enterprise Support

    3 days ago

    Huntsville, Texas, United States Quantum Ventures Full time

    About Quantum VenturesWe are a leading technology company that empowers innovation and drives meaningful change. Our mission is to harness the power of technology to improve the quality of life for people worldwide.Job DescriptionWe are seeking a highly skilled Security Specialist to join our team in Düsseldorf. As a key member of our security team, you...

  • Client Relations Specialist

    1 week ago

    Huntsville, Texas, United States BlueTriton Brands Full time

    Company OverviewBlueTriton Brands is a prominent provider of spring and purified water products, recognized for its commitment to sustainability and quality. Our extensive portfolio includes some of the most beloved bottled water brands, and we are dedicated to delivering hydration solutions that support a healthy lifestyle.Position SummaryThe Customer...

  • Client Relations Specialist

    2 weeks ago

    Huntsville, Texas, United States BlueTriton Brands Full time

    Company OverviewBlueTriton is a prominent provider of spring and purified water products, recognized for its commitment to sustainability and quality. Our extensive portfolio includes some of the most beloved bottled water brands, ensuring that we meet the hydration needs of our customers while preserving the environment.Position SummaryThe Customer...

  • Client Relations Specialist

    1 week ago

    Huntsville, Texas, United States BlueTriton Brands Full time

    Company OverviewBlueTriton Brands is a prominent provider of spring and purified water products, recognized for our extensive portfolio of well-known bottled water brands. We take pride in offering responsibly sourced and sustainably packaged water, along with other quality products and services.Position SummaryThe Customer Experience Representative plays a...

  • Specialist III

    1 day ago

    Huntsville, Texas, United States Sam Houston State Full time

    Job SummarySam Houston State University is seeking a highly skilled Specialist III to join our Enrollment Services team. As a key member of our team, you will be responsible for performing advanced specialist duties to support the College of Osteopathic Medicine.Key ResponsibilitiesMaintain accurate and up-to-date records and reportsCompile and analyze...

  • Patient Care Specialist

    4 days ago

    Huntsville, Texas, United States Huntsville Memorial Hospital Full time

    Job SummaryWe are seeking a highly skilled and compassionate Patient Care Specialist to join our team at Huntsville Memorial Hospital. As a key member of our healthcare team, you will provide exceptional patient care and support to our patients and their families.Key ResponsibilitiesDeliver High-Quality Patient Care: Provide supportive care to meet the needs...

  • Correctional Care Specialist

    6 days ago

    Huntsville, Texas, United States Uniti Med Full time

    Job Opportunity with Uniti MedJob Title: Correctional Care SpecialistJob Type: Travel NursingLocation: Correctional FacilityJob Description:Uniti Med is seeking a skilled Correctional Care Specialist to join our team of healthcare professionals. As a Correctional Care Specialist, you will be responsible for providing high-quality patient care in a...

  • SGA Graduate Support Specialist

    2 weeks ago

    Huntsville, Texas, United States Sam Houston State Full time

    Qualifications and Experience:Must be actively enrolled in a minimum of six (6) credit hours. To qualify for summer employment, if not currently enrolled, you must have completed at least six (6) credit hours in the preceding spring semester and be registered for at least six (6) credit hours for the upcoming fall semester. The ideal candidate will possess...

  • HVAC Specialist

    24 hours ago

    Huntsville, Texas, United States Sam Houston State Full time

    Job Summary:Sam Houston State is seeking a skilled HVAC Specialist to join our Facilities Management team. As an HVAC Specialist, you will be responsible for providing expert-level work on the installation, repair, and maintenance of air conditioning and refrigeration units, boilers, and equipment across the University campus.Key Responsibilities:•...

  • Lead Automation and Performance Testing Specialist

    2 weeks ago

    Huntsville, Texas, United States eStaffLLC Full time

    Position Overview:We are looking for an experienced Lead Automation and Performance Testing Specialist to join our team at eStaffLLC. This role involves overseeing the automation testing processes and ensuring the delivery of high-quality software solutions.Key Responsibilities:- Implement automation frameworks and mentor the testing team to enhance their...

  • Enrollment Services Specialist III

    2 weeks ago

    Huntsville, Texas, United States Sam Houston State Full time

    Position Title: Enrollment Services Specialist IIIInstitution: Sam Houston State UniversityGeneral Requirements:Candidate must possess an Associate's Degree in a relevant discipline. A minimum of three years of pertinent experience or equivalent exposure in a related sector is required. Familiarity with Higher Education systems and specialized tasks is...