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Client Support Specialist

2 months ago

Huntsville, Texas, United States BlueTriton Full time

Company Overview

BlueTriton is a prominent provider of spring and purified water products, recognized for its commitment to sustainability and quality. Our extensive portfolio includes some of the most beloved bottled water brands, ensuring that we meet the hydration needs of our customers responsibly.

Position Summary

As a Remote Customer Service Representative (CSR), you will play a crucial role in enhancing our business's growth and success. The primary responsibility of a CSR is to assist customers with a variety of inquiries, including product details, billing questions, and general concerns. Candidates must exhibit a strong dedication to delivering an exceptional customer service experience.

Work Environment: Remote

Schedule: Monday - Friday, with availability required between 9:00 am and 8:00 pm Central Time.

Training: Initial training will take place from 7:00 am - 4:00 pm Central Time for the first few weeks.

Compensation: $17.23 per hour (dependent on geographic location), with a potential bonus of $500 per month based on performance.

Benefits: Comprehensive medical, dental, vision, and life insurance, along with paid vacation and time off.

Key Responsibilities:

  • Manage incoming calls from residential and commercial clients, striving to provide top-tier customer service while addressing their needs and concerns.
  • Handle challenging customer interactions with professionalism and courtesy.
  • Accurately document customer information in our Customer Relationship Management (CRM) system.
  • Communicate company policies effectively and offer innovative solutions to resolve customer issues.
  • Demonstrate strong decision-making and problem-solving skills to address customer inquiries promptly.
  • Meet monthly sales and product education targets by promoting our healthy hydration options.
  • Utilize negotiation skills to offer alternative solutions and retain customers.
Qualifications:

Requirements:
  • High school diploma or GED.
  • At least one year of prior customer service or call center experience.
  • Experience with live chat and customer retention is advantageous but not mandatory.
  • Ability to thrive in a dynamic, fast-paced environment.
  • Demonstrated professionalism and the ability to work independently without direct supervision.
Technical Requirements:
  • A designated workspace at home suitable for a Home Agent workstation.
  • A distraction-free work environment, ensuring no background noise affects customer interactions.
  • The workspace must be organized to protect confidential customer information.
  • Previous experience in setting up and troubleshooting remote workstations is preferred.
  • A reliable internet connection with a minimum of 100 mbps download and 15 mbps upload speed is required.
  • Devices must be connected to the router/modem via Ethernet cable; wireless connections are not permitted.
  • Compliance with internet speed and connection requirements is mandatory.

BlueTriton Brands is an Equal Opportunity and Affirmative Action employer, committed to fostering a diverse and inclusive workplace.