Customer Success Manager

1 week ago


Chicago, Illinois, United States FourKites, Inc. Full time
About the Role

FourKites is seeking an experienced Customer Success Manager to join our team. As a key member of our Operations team, you will be responsible for building and maintaining strong relationships with our customers, driving adoption and retention, and identifying new opportunities for growth.

Key Responsibilities
  • Develop and execute customer success plans to drive adoption and retention
  • Build and maintain strong relationships with customers, understanding their business objectives and identifying opportunities for growth
  • Collaborate with cross-functional teams to ensure seamless customer experience
  • Identify and develop upsell opportunities to drive revenue growth
  • Manage account escalations and advocate for customer needs
Requirements
  • At least 5+ years of experience in a Customer Success or Account Management role at a SaaS company
  • Supply Chain industry experience preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
About FourKites

FourKites is the largest predictive supply chain visibility platform, delivering real-time visibility and predictive analytics for the broadest network of Global 1000 companies and third-party logistics firms. Our innovative platform enables customers to lower operating costs, improve on-time performance, and strengthen end-customer relationships.



  • Chicago, Illinois, United States Cancer IQ Full time

    About CancerIQCancerIQ is a cutting-edge technology company that is revolutionizing the way healthcare providers approach cancer risk assessment and management. Our innovative software platform is designed to help health systems improve patient outcomes and reduce the burden of cancer on individuals and communities.The RoleWe are seeking a highly motivated...


  • Chicago, Illinois, United States Karbon Full time

    About KarbonKarbon is a leading provider of practice management software for growth-minded accounting firms. Our award-winning platform streamlines work and communication, enabling our customers to save time and increase productivity.Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success...


  • Chicago, Illinois, United States Verve Full time

    About VerveVerve is a pioneering company that's revolutionizing the wearable technology industry. Our mission is to empower individuals and organizations to move forward with confidence and precision. We're seeking a highly skilled and dedicated Customer Success Manager to join our team and drive our commercialization efforts.Job SummaryWe're looking for a...


  • Chicago, Illinois, United States Bringg Inc Full time

    {"title": "Customer Success Manager", "description": "Drive Customer Success at Bringg IncWe're Bringg Inc, a leading delivery management platform serving 800+ customers globally. Our enterprise clients rely on us to grow their delivery capacity, reduce costs, and enhance customer experiences. With over 200 million orders processed annually, we're looking...


  • Chicago, Illinois, United States Synergis Full time

    {"title": "Customer Success Manager", "description": "Unlock Customer PotentialAt Synergis, we're committed to helping our clients achieve their goals through exceptional customer success. As a Customer Success Manager, you'll play a critical role in driving customer adoption, engagement, and retention.Key Responsibilities:Partner with sales teams to ensure...


  • Chicago, Illinois, United States Verve, Inc. Full time

    Job Title: Customer Success ManagerWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Verve, Inc. As a key member of our commercialization team, you will play a crucial role in driving customer adoption and ensuring a seamless experience for our end-users.Key Responsibilities:Build and maintain strong relationships...


  • Chicago, Illinois, United States Pyramid Consulting, Inc Full time

    Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Pyramid Consulting, Inc. This is a full-time opportunity with long-term potential and is located in Chicago, IL (Hybrid). The ideal candidate will have a strong background in customer success, account management, and sales.Key Responsibilities:Drive customer...


  • Chicago, Illinois, United States Box Full time

    About BoxBox is the world's leading Content Cloud, trusted by over 115,000 organizations worldwide, including nearly 70% of the Fortune 500. Our mission is to bring intelligence to the world of content management and empower our customers to transform their workflows.Job SummaryWe're seeking a highly skilled Customer Success Manager to join our team. As a...


  • Chicago, Illinois, United States Karbon Full time

    About KarbonKarbon is a leading provider of practice management software for growth-minded accounting firms. Our award-winning platform streamlines work and communication, enabling our customers to save time and increase productivity.Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success...


  • Chicago, Illinois, United States Cargado Full time

    About CargadoCargado is a pioneering technology startup that is revolutionizing the way U.S.-Mexico cross-border logistics is executed. With a strong focus on innovation and customer satisfaction, we are committed to simplifying the complexities of freight moving across the border and creating a more reliable and connected supply chain.The RoleWe are seeking...


  • Chicago, Illinois, United States Lightricks Full time

    Job Title: Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Lightricks. As a key member of our customer success team, you will be responsible for ensuring our clients maximize the value they gain from our platform.Key Responsibilities:Customer Onboarding: Lead the onboarding process for new clients,...


  • Chicago, Illinois, United States Karbon Full time

    About KarbonKarbon is a leading provider of practice management software for growth-minded accounting firms. Our award-winning platform streamlines work and communication, enabling our customers to save time and increase productivity.Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success...


  • Chicago, Illinois, United States Cleo (US) Full time

    {"title": "Customer Success Manager", "description": "Unlock Business Potential with CleoCleo is a cloud integration technology company that empowers businesses to realize their full potential. As a Customer Success Manager, you will play a critical role in ensuring our customers achieve their desired outcomes.Key ResponsibilitiesDevelop and execute customer...


  • Chicago, Illinois, United States Keeper Security, Inc. Full time

    Job Title: Customer Success ManagerWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Keeper Security, Inc. As a Customer Success Manager, you will be responsible for driving revenue growth and customer satisfaction through proactive account management, strategic planning, and exceptional customer service.Key...


  • Chicago, Illinois, United States Cargado, Inc. Full time

    About Cargado, Inc.Cargado, Inc. is a pioneering technology startup revolutionizing the U.S.-Mexico cross-border logistics landscape. Founded by seasoned entrepreneurs with a deep understanding of the freight industry, the company is poised to simplify the complexities of freight movement across the border, creating a more reliable and connected supply...


  • Chicago, Illinois, United States Kiddom Full time

    About KiddomKiddom is a pioneering educational platform that aims to bridge the gap between high-quality instructional materials and dynamic digital learning. By integrating cutting-edge curriculum management functionality, Kiddom empowers schools and districts to take ownership of their curriculum, resulting in tailored learning experiences that cater to...


  • Chicago, Illinois, United States Lightricks Full time

    {"title": "Customer Success Manager", "description": "Unlock Your Potential as a Customer Success Manager at LightricksLightricks, a pioneering AI-first company, is revolutionizing digital content creation and influencer marketing. Our Popular Pays platform connects brands with creators to produce dynamic, influencer-powered campaigns. We're seeking a...


  • Chicago, Illinois, United States PayPal Full time

    Job DescriptionAt PayPal, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.Key ResponsibilitiesDevelop and execute customer success plans to...


  • Chicago, Illinois, United States Sprinklr Full time

    About the RoleSprinklr is a leading enterprise software company that empowers organizations to deliver exceptional customer experiences. As a Sr. Customer Success Manager, you will play a critical role in ensuring our largest customers achieve their strategic objectives and make the most of our platform.Key ResponsibilitiesEmpower customers to improve their...


  • Chicago, Illinois, United States Synergis Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Synergis. As a key member of our organization, you will play a critical role in driving customer success and growth.Key ResponsibilitiesPartner with sales teams to ensure customers achieve a return on investment and drive successful adoption and engagement with our...