Customer Success Manager

3 days ago


Chicago, Illinois, United States Batch Freight Full time
Customer Success Manager

Batch Freight is seeking a skilled Customer Success Manager to drive customer satisfaction and retention.

This role involves serving as the primary point of contact for our clients, ensuring they receive exceptional service and value from our logistics solutions.

Key Responsibilities:
  • Act as the main liaison between Batch Freight and our customers
  • Onboard new clients and provide training on our logistics solutions
  • Monitor customer satisfaction and proactively address concerns or issues
  • Identify opportunities for upselling additional services to existing clients
  • Gather feedback from customers to improve products and services
  • Maintain accurate records of customer interactions and transactions
  • Collaborate with sales and operations teams to enhance customer experience
Requirements:
  • Proven experience in customer success, account management, or a similar role
  • Strong understanding of logistics and transportation industry
  • Excellent communication and interpersonal skills
  • Ability to manage multiple client accounts effectively
  • Proficient in CRM software and Microsoft Office Suite
  • Problem-solving skills and a customer-oriented mindset
  • Bachelor's degree in business, logistics, or a related field preferred


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