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Guest Reservations Specialist

2 months ago

New Orleans, Louisiana, United States Arnaud's Restaurant Full time

Arnaud's Restaurant, a cherished family-owned establishment, specializes in exquisite Creole and regional culinary delights.

We are in search of a talented Reservations Agent (Assistant Sales Associate) to enhance our Sales Team.

Key Responsibilities:

  • Manage and process reservations received through various communication channels.
  • Optimize restaurant revenue by adhering to cover restrictions and utilizing effective cross-selling techniques alongside comprehensive product knowledge.
  • Craft unforgettable experiences for our guests.
  • Perform administrative tasks including editing and printing menus for private events, creating internal communication worksheets, and supporting Sales Managers.
  • Assist Front of House staff in seating arrangements and guest direction.


Qualifications:

  • High school diploma or equivalent is required.
  • A minimum of 1 year of experience in customer service or sales is preferred.
  • Ability to collaborate effectively within a team and work independently.
  • Enthusiastic learner with adaptability and outstanding interpersonal communication skills.
  • Strong organizational capabilities.
  • Exceptional customer care skills, with the ability to thrive under pressure in a bustling environment while maintaining meticulous attention to detail.
  • Professional appearance with a confident, positive, and welcoming demeanor.
  • Proficient in Microsoft Office and reservation management systems.
  • A genuine passion for delivering high-quality service to customers.

Flexible scheduling is available, including evenings, weekends, and holidays.