Phone Agent

2 weeks ago


New Orleans, Louisiana, United States Loews Hotels & Co Full time

At Loews Hotels & Co, we're looking for a skilled Phone Agent to join our team in the Warehouse District. As a key member of our reservations team, you'll be responsible for ensuring a seamless guest experience from check-in to check-out.

Key Responsibilities:
  • Process wholesale, group, and VIP reservations with accuracy and efficiency
  • Manage billing information and maintain organized files
  • Provide exceptional customer service via phone, email, and fax
  • Collaborate with hotel teams to resolve reservation challenges
  • Stay up-to-date on hotel information and changes

As a Phone Agent, you'll have the opportunity to work in a fast-paced environment, develop your problem-solving skills, and build strong relationships with guests and colleagues alike. If you're passionate about delivering exceptional customer service and have a knack for multitasking, we'd love to hear from you



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