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Customer Service Representative

2 months ago

Fort Worth, Texas, United States Stericycle Full time

About the Opportunity:

The Customer Experience Agent is a vital part of the Contact Center team within the Communication & Related Services business unit at Stericycle.

This role serves as the primary interface with customers through various communication methods, handling routine interactions and providing exceptional customer service.

Key Responsibilities:

  • Provide timely and effective responses to customer inquiries
  • Resolve customer complaints and concerns in a professional and courteous manner
  • Collaborate with internal teams to ensure seamless customer experiences
  • Meet or exceed performance metrics and quality standards

Requirements:

  • High School diploma or equivalent required
  • Relevant customer service experience preferred
  • Medical scheduling experience a plus
  • Computer literacy and strong communication skills necessary
  • Ability to work a flexible schedule, including nights, weekends, and holidays

Benefits:

  • Competitive pay, starting at $16
  • Paid time off
  • Medical, dental, vision, and prescription drug coverage
  • Education assistance, training, and advancement opportunities
  • 401(k) plan with company match

Company Overview:

Stericycle is a leading provider of solutions and innovations that protect the environment, people, and public health. Our team in North Richland Hills takes pride in connecting people to healthcare services by partnering with healthcare facilities and providing various services on their behalf.

Why Work with Us:

  • Contribute to making a positive impact on people's lives and communities
  • Enjoy a collaborative and dynamic work environment
  • Take advantage of opportunities for career growth and development
  • Benefit from a comprehensive compensation and benefits package