Service Center Associate
2 weeks ago
Position Title: Customer Service Representative
If you have a passion for assisting individuals and thrive in a dynamic setting, you may be an ideal candidate for our customer service team. In this role, you will handle incoming calls, providing support and establishing trust with our clients by addressing their specific needs while also suggesting additional services.
Key Responsibilities:
- Respond to customer inquiries regarding insurance policies, coverage details, billing concerns, and general policy evaluations.
- Offer additional products that may benefit the customer.
- Utilize multiple computer systems efficiently to manage customer interactions.
Qualifications:
- A minimum of two years of post-secondary education or equivalent relevant work experience.
- For sales roles: A Property & Casualty license is required; if not already licensed, training will be provided to obtain it.
- For homeowners insurance roles: A Property & Casualty license is also necessary, with training available for those who need to obtain it.
Compensation:
- Starting pay at $19.65 per hour, based on experience.
- Potential gainshare bonus of up to 16% of eligible earnings based on company performance.
- An additional 10% pay increase for evening or weekend shifts.
- Performance-based incentives available.
- Additional $0.25 per hour for bilingual candidates fluent in English and Spanish.
Location: Remote position available.
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