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Customer Service Associate

2 months ago

Raleigh, North Carolina, United States Watsco Full time

About Watsco

Gemaire Distributors, a subsidiary of Watsco, Inc., is a leading distributor of HVAC/R equipment and supplies. As a member of our team, you will be part of a dynamic organization that values customer satisfaction and excellence in service.

Job Summary

We are seeking a skilled Counter Sales Associate to join our team. The successful candidate will be responsible for representing Gemaire as a leader in the industry, ensuring maximum sales and providing excellent customer service.

Key Responsibilities

  • Represent Gemaire as a leader in the industry, ensuring maximum sales.
  • Interact with internal and outside sales people, vendors, and contractors.
  • Responsible for showroom merchandising and re-stocking product.
  • Assist in resolving customer relations problems with both dealers and end users.
  • Complete sales order process for customers with efforts to up-sell associated items.
  • Adhere to all safety requirements relevant to one's regular job duties.

Requirements

  • Minimum 1+ year experience in a Counter Sales role, preferably in the HVAC industry.
  • Proven success in sales and providing excellent customer service.
  • Strong interpersonal skills, including sales, problem-solving, and customer service.
  • Ability to work independently, but meet assigned goals and objectives in designated time frames.
  • Ability to multitask and work in a fast-paced environment.

What We Offer

  • Competitive pay
  • Paid time off
  • Tuition assistance
  • Medical, dental, and vision insurance
  • Life insurance coverage
  • 401(k) Plan
  • Employee Stock Purchase Plan
  • Short Term/Long Term Disability
  • Health Savings Account with employer contribution
  • Employee Referral Program
  • Employee Purchase Program