Assistant Experience Manager

2 weeks ago


New York, New York, United States Sloomoo Institute LLC Full time
Job Title: Assistant Experience Manager

Join Sloomoo Institute LLC as an Assistant Experience Manager and play a key role in creating an exceptional experience for our guests. As a member of our operations team, you will work closely with the Experience Manager to ensure the smooth operation of our immersive experiences.

Responsibilities:
  • Assume overall leadership of the guest experience when the Experience Manager is off-site.
  • Take personal responsibility for presentation and experience standards across the site.
  • Support the Experience Manager in developing guest operations strategies, including resourcing priorities for admissions and staffing.
  • Champion developments that improve the overall experience and maintain excellent working relationships with leadership teams.
  • Ensure accessibility requirements are met, including physical facilities and staff training.
  • Manage shift schedules and scheduling software.
  • Work with the marketing team to deliver local strategies aligned with the Sloomoo Brand.
  • Support the Experience Manager in maximizing guest admissions income and controlling labor spend.
  • Collaborate with the Production team to support guest needs.
  • Support marketing efforts through videos, pictures, and stories.
  • Respond promptly to changes and challenges, prioritizing guest and employee experience.
Requirements:
  • 3+ years of experience in operational management within a guest-facing operation.
  • Excellent time management and organizational skills.
  • Excellent communication skills and a friendly approach with staff.
  • Ability to engage with colleagues diplomatically and with firmness when necessary.
  • Energetic, perceptive, and confident problem solver with a good sense of humor.
  • Thorough knowledge of Microsoft Office, Google Suite, Slack, and Project Management Systems.
  • Ability to lift up to 50 lbs.
  • Pass a criminal background check.
Inclusivity Commitment:

Sloomoo Institute LLC is committed to equal employment opportunities, career development, and promoting initiatives that create a meaningful, innovative, and successful culture. We welcome the uniqueness of each employee and offer opportunities for growth and development.



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