Attendee Experience Manager
5 days ago
We are a global events company that connects industry communities through unmissable events, online platforms, and meeting programs. Our mission is to shape innovation and drive progress across our customer communities.
About the RoleWe are seeking an enthusiastic and professional Attendee Experience Manager to join our NYC-based team. This role will focus on working with attendees to ensure an exceptional experience for our Global Brands events. The successful candidate will be responsible for onboarding and relationship management for all attendees, sending out communications, and responding to questions with a customer-first focus.
Key Responsibilities- Be a champion for attendees and the main point of contact leading up to and during events
- Respond to attendee inquiries quickly and prioritize activities with attendees at all times
- Onboard attendees once they are registered and assist them via inbound and outbound phone calls, emails, and texts
- Prepare support communications to send out to attendees, including copywriting throughout event cycles
- Suggest and develop processes to drive efficiencies and create frictionless user experiences
- Partner with relevant departments to ensure client success and seamless execution
- Support attendees through the pre-event workflow to ensure they complete all tasks by given deadlines
- Understand timelines and each phase of the meetings programs to support attendees and answer questions
- Assist attendees in navigating platforms for meetings programs
- Conduct audits of data and use identified software and tools for record-keeping
- Provide consistent and timely reporting of projects and meet identified deadlines
- 5-7 years of experience in customer experience, business development, account management, and/or operations within the events or retail industry
- Passionate about creating unforgettable customer experiences
- Exceptional verbal and written communication skills
- Extremely well-organized, detail-oriented, and process-oriented
- Ability to work efficiently in Google Sheets, including creating pivot tables, carrying out v-lookup, and basic formulas for data manipulation and analysis
- Strong analytical skills with the ability to collect, organize, and analyze large amounts of data with attention to detail and accuracy
- Ability to run a process and manage it to success
- Self-starter who is proactive, independent, flexible, and accommodating
- Agile and able to multi-task, with the ability to pivot and prioritize different projects
- Ability to manage time and resources optimally
- Strong problem-solving and follow-up skills
- Willingness to commute 3 days per week to NYC offices as needed
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