Attendee Experience Manager

2 weeks ago


New York, New York, United States Hyve Group Full time
About Hyve Group

We are a global events company that connects industry communities through unmissable events, online platforms, and meeting programs. Our mission is to create unforgettable experiences that drive innovation and progress.

About the Role

We are seeking an experienced Attendee Experience Manager to join our NYC-based team. This role will focus on delivering exceptional attendee experiences for our Global Brands events. The successful candidate will be responsible for onboarding and relationship management for all attendees, ensuring seamless execution and client success.

Key Responsibilities
  • Be the main point of contact for attendees, responding to inquiries and prioritizing activities
  • Onboard attendees, assist with tasks, and provide support via phone, email, and text
  • Prepare and send communications to attendees, including copywriting and process development
  • Partner with departments to ensure client success and efficient execution
  • Support attendees through the pre-event workflow, ensuring timely completion of tasks
  • Conduct audits and provide timely reporting of projects
Requirements
  • 5-7 years of experience in customer experience, business development, account management, or operations
  • Exceptional verbal and written communication skills
  • Strong analytical skills, attention to detail, and ability to collect and analyze data
  • Ability to work efficiently in Google Sheets and create pivot tables, v-lookups, and basic formulas
  • Self-starter with a proactive, independent, and flexible approach
  • Agile and able to multitask, with strong problem-solving and follow-up skills
What We Offer
  • Competitive salary range: $80,000 - $90,000 based on experience
  • Eligible for a competitive bonus structure
  • Full medical, dental, vision package
  • Retirement plan with company match (401K)
  • Competitive vacation policy
  • Hybrid work arrangement


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