Employee Experience Coordinator

4 weeks ago


Anchorage, Alaska, United States LSG Sky Chefs Full time

Employee Experience Supervisor Job Summary

At LSG Sky Chefs, we are committed to excellence and innovation in the airline catering and hospitality industry. We are seeking an Employee Experience Supervisor to join our team and focus on designing and implementing engagement strategies to enhance the overall employee experience.

Key Responsibilities:

* Collaborate with corporate partners to bring employee experience awareness into their processes, communications, and strategies
* Work with CSC Leadership to build and execute effective initiatives focused on increasing engagement with employees
* Foster a partnership with operations leaders to launch and support the "Buddy" new hire onboarding program in their departments
* Ensure compliance with program fundamentals and payments
* Interact with new hires routinely within the operation
* Follow up weekly to recap and evaluate orientation and training, answer questions, and address concerns
* Conducting surveys and analyzing feedback to assess employee satisfaction and well-being
* Managing internal communication strategies to keep employees informed and engaged
* Lead the weekly Employee Experience Internal Feedback Loop (IFBL) meeting to address new hire orientation evaluations and program updates, feedback, and ideas with leadership
* Administer and report weekly Employee Engagement scorecard on new hires' engagement level and other KPIs
* Send weekly reports to senior leaders on engagement trends, issues, training needs, etc.
* Be a supportive point of contact for newly hired employees
* Monitoring and optimizing employee touchpoints throughout the employee lifecycle
* Supporting diversity and inclusion initiatives within the organization
* Analyzing data and metrics to measure the effectiveness of employee experience initiatives

Requirements:

* Bachelor's degree or equivalent experience
* Minimum of 1-3 years of experience performing root cause analysis, consulting leaders, and performing focus groups measuring employee retention, and performing focus groups
* Thrives in a people-oriented environment, and demonstrates a collaborative leadership style at all levels of the organization
* Demonstrates agility, strong interpersonal skills and ability to lead and implement projects
* Experience in metrics-based HR role with a focus on improving turnover, employee engagement, and processes is highly preferred
* Ability to solve problems without a manual
* Demonstrates adaptability to changing situations or environments, and adjusts to work effectively within new situations, processes and cultures
* Strong flexible communication skills with ability to convey ideas and concepts that are easily understood and retained at every level and in a diverse environment
* Exceedingly self-motivated, directed and detail oriented
* Comfortable working in a service industry, light production environment
* Basic to intermediate skill in Microsoft programs



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