IT Plant Support Supervisor

1 day ago

Oak Brook, Illinois, United States TreeHouse Foods Full time

About Us:

TreeHouse Foods is a leading manufacturer of private label packaged foods and beverages, operating a network of production facilities across the United States and Canada. Our commitment to excellence extends beyond our products and revolves around our people. We invest in talent and create a performance-based culture where employees can do their best work, directly impacting our mission to make high-quality, affordable food for our customers, communities, and families.

What You Gain:

  • A competitive compensation and benefits program that supports your well-being and career growth.
  • Enrollment in our wellness and employee assistance programs to help you manage work-life balance.
  • Paid holidays, vacation, and other competitive paid time off opportunities to recharge and refocus.
  • An inclusive working environment where you can build meaningful work relationships with a diverse group of people.
  • Leaders who are invested in supporting your career growth and providing opportunities for advancement.
  • Recognition programs that celebrate your outstanding contributions to your team and the company.

About the Role:

The IT Plant Support Supervisor will oversee the technical support operations for our manufacturing plants, managing a team of IT support staff and maintaining the plant's technology infrastructure. This role requires a strong background in IT support, excellent leadership skills, and the ability to thrive in a fast-paced manufacturing environment.

Key Responsibilities:

  • Lead and manage a team of IT support technicians, providing guidance, coaching, and performance feedback.
  • Build and maintain effective working relationships with plant stakeholders as a business partner.
  • Ensure the team follows established processes and procedures for incident resolution and service request fulfillment.
  • Coordinate and prioritize support requests, ensuring timely resolution of technical issues.
  • Troubleshoot hardware and software problems, providing assistance to end-users as needed.
  • Oversee the maintenance of IT systems, equipment, and networks within the plant, including regular updates and upgrades.
  • Develop and implement procedures for handling IT-related incidents and emergencies, ensuring a rapid and effective response.
  • Provide training and support to plant staff on the use of IT systems, software applications, and equipment.
  • Work with external vendors and service providers to procure IT equipment and services for the plant, and monitor vendor performance.
  • Support established security measures to protect the plant's IT infrastructure from cyber threats and unauthorized access.
  • Ensure compliance with relevant regulations and industry standards related to IT security and data protection.
  • Identify opportunities for improving the efficiency and effectiveness of IT support operations within the plant.

Requirements:

  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
  • 4 years minimum of relevant experience within an IT Support environment; people management experience preferred.
  • Strong technical knowledge of IT systems, hardware, software, and networking principles.
  • Excellent communication and interpersonal skills, with the ability to interact professionally with end-users and technical teams.
  • Demonstrated ability to prioritize tasks, manage workload effectively, and meet deadlines in a fast-paced environment.
  • ITIL Foundation certification or equivalent IT service management certification is preferred.

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