Technical Support Professional
7 days ago
About the Role
PNC Bank NA is seeking a highly skilled System Reliability Engineer to join our team. As a key member of our IT department, you will be responsible for ensuring the stability and compliance of our technology systems.
Key Responsibilities
- Monitor and maintain systems and software to ensure stability and compliance with technology standards.
- Perform maintenance tasks, including installation of patches and upgrades.
- Identify and resolve technical issues, and escalate as necessary.
- Conduct root cause analysis and implement corrective actions to prevent future issues.
- Monitor system availability, performance, and capacity against baseline metrics and report trends.
- Develop in-depth knowledge of supported systems and applications.
- Ensure compliance with technology standards and regulatory requirements.
Requirements
- University/college degree in a relevant field, or equivalent experience.
- 2+ years of relevant professional experience in IT infrastructure or technical support.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
Preferred Qualifications
- Experience with IT service management frameworks and tools.
- Knowledge of IT infrastructure, including hardware and software components.
- Experience with incident management and problem management processes.
- Strong understanding of IT security principles and practices.
Benefits
PNC Bank NA offers a comprehensive range of benefits to support the well-being of our employees, including medical, dental, and vision coverage, 401(k) matching, and paid time off.
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