Technical Support Professional

7 days ago


Strongsville, Ohio, United States PNC Bank NA Full time

About the Role

PNC Bank NA is seeking a highly skilled System Reliability Engineer to join our team. As a key member of our IT department, you will be responsible for ensuring the stability and compliance of our technology systems.

Key Responsibilities

  • Monitor and maintain systems and software to ensure stability and compliance with technology standards.
  • Perform maintenance tasks, including installation of patches and upgrades.
  • Identify and resolve technical issues, and escalate as necessary.
  • Conduct root cause analysis and implement corrective actions to prevent future issues.
  • Monitor system availability, performance, and capacity against baseline metrics and report trends.
  • Develop in-depth knowledge of supported systems and applications.
  • Ensure compliance with technology standards and regulatory requirements.

Requirements

  • University/college degree in a relevant field, or equivalent experience.
  • 2+ years of relevant professional experience in IT infrastructure or technical support.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

Preferred Qualifications

  • Experience with IT service management frameworks and tools.
  • Knowledge of IT infrastructure, including hardware and software components.
  • Experience with incident management and problem management processes.
  • Strong understanding of IT security principles and practices.

Benefits

PNC Bank NA offers a comprehensive range of benefits to support the well-being of our employees, including medical, dental, and vision coverage, 401(k) matching, and paid time off.



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