Banquet Captain

6 days ago

Hot Springs, Virginia, United States Omni Hotels Full time
Banquet Captain Job Description

At Omni Hotels & Resorts, we are seeking a highly skilled and experienced Banquet Captain to join our team. As a Banquet Captain, you will be responsible for the successful execution of banquets and events, ensuring that all activities are carried out professionally and to standard while maximizing profitability.

Key Responsibilities:
  • Supervise the daily operations of banquets and events to ensure compliance with Banquet Event Orders, safety regulations, and optimal levels of service, quality, and hospitality.
  • Review Banquet Event Orders with customers, noting changes, issues, and concerns, and anticipate and react to challenges to ensure quality and value of service in all areas.
  • Calculate and review banquet checks to ensure billing accuracy and present checks to customers for review and signature.
  • Participate in the Banquet Payroll Process to ensure accurate and prompt reporting to the accounting department.
  • Monitor and control the maintenance and sanitation of banquet areas, maintaining cleanliness and protecting assets.
  • Manage the performance of the Convention Setup Department by reviewing banquet event orders and floorplans, comprehending BEO content, and delegating CS responsibilities for rooms to be set on time.
  • Inspect room sets to ensure cleanliness, with equipment positioned correctly and uniformly.
  • Communicate effectively with customers, managers, and associates to ensure that all room setups, equipment, supplies, staffing, and menus meet or exceed customer expectations.
  • Communicate with the Catering department to learn all details and expectations from the customer and delegate responsibilities to exceed expectations.
  • Able to work flexible shifts, including mornings, afternoons, evenings, weekends, and holidays, with scheduled days and times varying based on need.
  • Maintain clean and neat work areas while servicing guests per established policies and procedures.
  • Manage a service team to deliver polished and refined levels of service under varying conditions and constraints of time.
  • Manage the breakdown and transition from one event to another, implementing strategic planning to complete on time with available resources and labor.
  • Greet and serve guests following guidelines set by policies and procedures regarding the service of food and beverage.
  • Keep kitchen areas and all storage areas clean and organized according to policies set forth by management.
  • Clearly and timely communicate needs and concerns to other Banquet Captains and/or Manager/Director.
  • Manage closing side-work delegation to set up future events for success.
  • Build and maintain attractive and efficient buffet food stations to hotel standards.
  • Manage the inventory, set-up, breakdown, service, and billing procedures of the banquet bar operation.
  • Assist guests, help serve as needed, and respond to questions using suggestive selling techniques.
  • Author sidework assignments detailing individual banquet employee responsibilities through all phases of service.
  • Report and maintain inventory levels of all assets in the banquet department, including equipment, linen, food, beer, wine, and liquor.
  • Participate and provide feedback to evaluate the performance of banquet employees.
  • Be a champion of fine dining fundamentals, leading by example and training/developing banquet staff to follow accordingly, with the ability to tailor service to delight the guest in varying scenarios.
Qualifications:
  • Dealing with Ambiguity: Can effectively cope with change, shift gears comfortably, decide and act without having the total picture, and isn't upset when things are up in the air.
  • Compassion: Genuinely cares about people, is concerned about their work and non-work problems, is available and ready to help, and is sympathetic to the plight of others not as fortunate.
  • Composure: Is cool under pressure, doesn't become defensive or irritated when times are tough, is considered mature, can be counted on to hold things together during tough times, can handle stress, and isn't knocked off balance by the unexpected.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization, builds appropriate rapport, builds constructive and effective relationships, uses diplomacy and tact, and can defuse even high-tension situations comfortably.
Education/Training:
  • High school education or equivalent.
  • Unexpired TIPs required.
  • Unexpired certification in ServSafe.
Experience:
  • One to two years in a related position with this company or other organization(s).

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to

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