Customer Service Representative

3 days ago


Lancaster, Pennsylvania, United States Bcipkg Full time
{"title": "Customer Service Representative", "description": "

**Job Summary**

We are seeking a highly skilled Customer Service Representative to join our team at BCIpkg. As a key member of our sales team, you will be responsible for processing sales information through the quotation, order entry, and delivery stages for internal and external customers.

**Key Responsibilities:**

  • Process sales information through the quotation, order entry, and delivery stages
  • Verify information on purchase orders and provide confirmations to customers
  • Clarify any discrepancies with customers or sales team
  • Perform customer service duties, including maintaining and updating files, receiving incoming customer complaints, and resolving product, quality, and shipping issues
  • Provide technical and sales support to customers
  • Gain knowledge of products and services to troubleshoot issues and provide a high-quality service to customers
  • Effectively communicate with other departments regarding products and sales

**Requirements:**

  • Associates degree preferred
  • 1-5 years of relevant experience in a customer service role
  • Demonstrate strong problem-solving skills
  • Ability to perform basic math skills, including discounts, interest, and percentages
  • Effectively manage multiple tasks and projects
  • Strong organization and time management skills
  • Proficient with Microsoft Office Suite, Excel, and Outlook
  • Excellent interpersonal skills, including strong verbal and written communication skills

**About BCIpkg:**

BCIpkg is a privately held, employee-owned company with a strong commitment to providing excellent customer service. We offer a competitive pay and a robust benefits package, including medical, dental, vision, and life insurance, disability benefits, 401(k), paid time off, and holidays.

", "lang_code": "en-US"}

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