Customer Service Representative
3 days ago
**Job Summary**
We are seeking a highly skilled Customer Service Representative to join our team at BCIpkg. As a key member of our sales team, you will be responsible for processing sales information through the quotation, order entry, and delivery stages for internal and external customers.
**Key Responsibilities:**
- Process sales information through the quotation, order entry, and delivery stages
- Verify information on purchase orders and provide confirmations to customers
- Clarify any discrepancies with customers or sales team
- Perform customer service duties, including maintaining and updating files, receiving incoming customer complaints, and resolving product, quality, and shipping issues
- Provide technical and sales support to customers
- Gain knowledge of products and services to troubleshoot issues and provide a high-quality service to customers
- Effectively communicate with other departments regarding products and sales
**Requirements:**
- Associates degree preferred
- 1-5 years of relevant experience in a customer service role
- Demonstrate strong problem-solving skills
- Ability to perform basic math skills, including discounts, interest, and percentages
- Effectively manage multiple tasks and projects
- Strong organization and time management skills
- Proficient with Microsoft Office Suite, Excel, and Outlook
- Excellent interpersonal skills, including strong verbal and written communication skills
**About BCIpkg:**
BCIpkg is a privately held, employee-owned company with a strong commitment to providing excellent customer service. We offer a competitive pay and a robust benefits package, including medical, dental, vision, and life insurance, disability benefits, 401(k), paid time off, and holidays.
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