Senior Community Operations Manager

2 weeks ago

Rapid City, South Dakota, United States Sunrise Senior Living Full time


Company Overview
Sunrise Senior Living has been a leader in enhancing the quality of life for seniors for over three decades. We recognize that our team members are our most valuable asset and are committed to delivering exceptional care to seniors and their families.


Position Overview

As the Senior Community Operations Manager, you will oversee the daily functions of the community, holding full accountability for financial performance. This role requires the execution of operational strategies while assessing all facets of the business, including recruitment, team development, and performance evaluation.

Your focus will be on achieving high sales performance and delivering outstanding customer service, ensuring compliance with all company policies and regulations, and maintaining a safe and productive environment for both staff and residents.


Key Responsibilities
  • Collaborate with the Vice President of Operations/Director of Operations to formulate sales and operational strategies aligned with company goals.
  • Regularly communicate community performance metrics with senior leadership.
  • Supervise and work alongside the Community Sales Director to evaluate competitive dynamics and develop effective sales initiatives.
  • Engage in scheduled marketing and sales efforts, including outreach calls and community tours, to enhance occupancy rates.
  • Implement effective strategies for managing labor costs, occupancy levels, and overall quality improvements, adjusting plans as necessary.
  • Assist in creating community budgets and capital plans, overseeing expense approvals.
  • Act as a liaison between field operations and the Community Support Office, fostering strong relationships with support resources.
  • Conduct regular assessments of building needs and maintenance requirements, making recommendations as needed.
  • Provide on-call and overnight support as required.
  • Foster a high-performing team culture, ensuring employee engagement and satisfaction scores meet or exceed company standards.
  • Oversee the recruitment, training, scheduling, and performance management of team members.
  • Deliver constructive feedback and guidance to support team members' professional growth.
  • Conduct monthly meetings with residents and staff to ensure effective communication.
  • Build and maintain positive relationships with key stakeholders, including community groups and regulatory agencies.
  • Maintain compliance with all required training and regulatory standards.

Qualifications

A Bachelor's degree in business administration, healthcare management, hospitality, or a related field is preferred. Relevant management experience may be required based on state regulations.

Experience of two to four years in operations management, particularly in senior living, hospitality, or related fields, with a proven track record of achieving financial objectives.

Demonstrated ability to cultivate a customer-focused workforce and experience in sales, relationship building, and conflict resolution.

Strong skills in recruiting, training, and developing team members, along with a solid understanding of performance management principles.

Proficient in facilities management and capable of managing multiple priorities effectively.

Excellent communication skills, both written and verbal, with the ability to facilitate group presentations.

Proficient in Microsoft Office and other relevant applications, with a willingness to learn new software as needed.

Availability to work flexible hours, including weekends and evenings, to meet the needs of residents.

A valid driver's license is required.


Compensation

Selected candidates will receive competitive compensation based on geographic location, skills, experience, and qualifications.


Pre-Employment Requirements

Sunrise prioritizes the health and safety of its residents and team members. Employment is contingent upon passing a drug test and meeting any other testing requirements as mandated by state or local laws.

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