Front Desk Representative

6 days ago


Manchester, New Hampshire, United States Springhill Suites Manchester Full time
Compensation

The estimated salary for this position is $25,000 - $35,000 per year, based on industry standards and location.

About Us

Springhill Suites Manchester is a premier hotel in the heart of New Hampshire, providing exceptional service to guests from around the world.

Job Description

We are seeking a highly skilled and customer-focused Front Office Agent to join our team. As a Front Office Agent, you will be responsible for providing attentive and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

  • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages, and special promotions as listed in the Red Book.
  • Be familiar with all in-house groups.
  • Be aware of closed-out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.


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