Hotel Guest Experience Specialist

4 days ago


Manchester, New Hampshire, United States TownePlace Suites Manchester Full time

Join Our Team: We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Representative. As a representative of the hotel, you will be responsible for ensuring that every guest has a positive experience during their stay.

  • Main Responsibilities:
  • Answer guest inquiries regarding restaurants, transportation, entertainment, etc.
  • Process check-ins and checkouts in a friendly and efficient manner.
  • Maintain accurate records and reports.
  • Assist with room reservations and rate quoting scenarios.

Requirements:

  • Education: High School diploma or equivalent required.
  • Experience: Previous experience in a hotel or related field preferred.
  • Skills: Excellent communication and interpersonal skills. Ability to multitask and prioritize departmental functions. Familiarity with hospitality terminology.


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