Hotel Guest Experience Specialist
4 days ago
Join Our Team: We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Representative. As a representative of the hotel, you will be responsible for ensuring that every guest has a positive experience during their stay.
- Main Responsibilities:
- Answer guest inquiries regarding restaurants, transportation, entertainment, etc.
- Process check-ins and checkouts in a friendly and efficient manner.
- Maintain accurate records and reports.
- Assist with room reservations and rate quoting scenarios.
Requirements:
- Education: High School diploma or equivalent required.
- Experience: Previous experience in a hotel or related field preferred.
- Skills: Excellent communication and interpersonal skills. Ability to multitask and prioritize departmental functions. Familiarity with hospitality terminology.
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