Hotel Reception Specialist

5 days ago


Manchester, New Hampshire, United States Springhill Suites Manchester Full time
About the Role

We are seeking a highly motivated and customer-focused Front Office Agent to join our team at Springhill Suites Manchester. As a Front Office Agent, you will play a critical role in delivering exceptional service to our guests and driving business success.

Key Responsibilities

Your key responsibilities will include:

  • Providing personalized service to guests during check-in, throughout their stay, and at checkout.
  • Maximizing room revenue and occupancy through effective communication and problem-solving skills.
  • Handling cash transactions and operating the Front Desk computer system efficiently.
  • Staying up-to-date on hotel policies, procedures, and promotions.
  • Collaborating with other departments to achieve hotel goals.

Additionally, you will be required to:

  • Attend training sessions to improve your knowledge and skills.
  • Participate in quality control initiatives to ensure exceptional service.
  • Maintain a clean and organized work area, including the lobby and front desk areas.


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