Customer Care Manager

4 weeks ago


Houston, Texas, United States Pulte Group, Inc. Full time

We are seeking a skilled Customer Care Manager to join our team at PulteGroup, Inc. This role is responsible for ensuring the highest level of customer satisfaction by providing exceptional service and support.

The ideal candidate will have a strong background in customer service, with experience in warranty and service management. They will be responsible for monitoring warranty repairs, validating service ticket progression, and coordinating on-site warranty inspections.

As a Customer Care Manager, you will be the primary point of contact for customers, responding to their inquiries and resolving issues in a timely and professional manner. You will also be responsible for developing and maintaining relationships with customers, vendors, and internal stakeholders.

Key responsibilities include:

  • Monitoring warranty repairs and validating service ticket progression
  • Coordinating and conducting on-site warranty inspections
  • Entering line items and generating work orders in service system
  • Conducting follow-up with homeowners and vendors relating to open service requests

Requirements:

  • Bachelor's Degree in Construction or Engineering preferred
  • Some customer service experience or equivalent preferred
  • General knowledge of building codes
  • Basic computer skills

PulteGroup, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.



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