Customer Service Representative

2 weeks ago


Killington, Vermont, United States Imprint Hospitality Full time
Job Summary
We are seeking a dedicated Customer Service Representative to oversee guest services and ensure a positive customer experience at Mountain Meadows Lodge in Killington, Vermont. The estimated salary for this position is $45,000 - $60,000 per year, depending on experience. Responsibilities include greeting guests, managing check-in/check-out procedures, handling inquiries, and supervising front desk operations. Ideal candidates are committed to excellence, detail-oriented, and possess strong communication and problem-solving skills.

Main Responsibilities:
  • Greet and assist guests with check-in/check-out
  • Handle reservations and inquiries
  • Manage cash transactions and maintain accurate records
  • Provide local information and recommendations
  • Address guest complaints promptly
  • Ensure safety and cleanliness of public areas

Qualifications:
  • Excellent customer service skills
  • Strong communication and organizational abilities
  • Ability to handle financial transactions accurately
  • Ability to use computers, email, Microsoft Word and Excel, and property management systems.


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