Customer Service Coordinator

3 weeks ago


Killington, Vermont, United States Rutland Regional Medical Center Full time

As a valued member of our team at Rutland Regional Medical Center, the Customer Service Coordinator - Front Office Assistant plays a crucial role in delivering exceptional patient care and ensuring seamless clinic operations.

Ranging from $15.80 to $23.46 per hour, this exciting opportunity offers a competitive salary for the right candidate.

We are seeking an experienced front office professional who can effectively communicate with patients, referring offices, physicians, and providers. Key responsibilities include:

  • Registering patients with accurate demographic, insurance, and clinical information for timely billing;
  • Providing excellent customer service via phone calls, face-to-face conversations, and resolving issues promptly;
  • Communicating vital visit information to patients, including arrival times and preparation requirements;
  • Supporting clinical staff with administrative tasks and maintaining efficient clinic workflows;

To succeed in this position, you will possess:

  • Excellent oral and written communication skills;
  • A strong foundation in basic computer skills;
  • A moderate understanding of medical terminology;

Please note that this is a front office support role that requires 2 years of secretarial experience or medical office training, including 1 year of patient or customer service experience. If you have a high school diploma or equivalent and enjoy working in a fast-paced medical environment, we encourage you to apply.



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