Technical Support Specialist
1 week ago
The Application Support Technician is responsible for providing technical support and assistance to Rutter's stores, including troubleshooting software and hardware issues, installing software updates, and documenting technical procedures.
Key Responsibilities- Provide technical support and assistance to Rutter's stores, including troubleshooting software and hardware issues.
- Install software updates and hardware upgrades as needed.
- Document technical procedures and create installation guides for software and hardware upgrades.
- Work with vendors to test new hardware and software.
- Communicate with store management and corporate associates regarding technical issues and provide updates on resolution status.
- High school diploma or equivalent required.
- Associates degree in Information Technology or Computer Technology preferred.
- 2 years of experience in software installation and technical support.
- Experience in Quality Assurance, including writing UAT plans, preferred.
- Basic SQL experience required.
Rutter's provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, service in the military, or any other protected status under Local, State or Federal Regulations.
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