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Medical Receptionist
1 month ago
We are seeking a skilled Medical Receptionist to join our team at OrthoArizona. As a Medical Receptionist, you will be the first point of contact for patients and will play a critical role in providing exceptional patient care and support.
Key Responsibilities- Answer phone calls in a prompt, courteous, and helpful manner, screening and routing calls as needed, creating phone notes in the patient electronic medical record, and/or providing information to patients.
- Assist in indexing patient documents to the correct patient chart.
- Assist in routing electronic faxes to the correct location fax folder and/or uploading to the correct patient chart.
- Assist with other duties as needed during downtime.
- Perform other duties as assigned.
- Excellent customer/patient service skills.
- Knowledge of medical terminology.
- Working knowledge of computer programs.
- Excellent written and verbal communication skills.
- Ability to understand and perform training on practice management software.
- Ability to continue to expand knowledge of practice management software as updates occur.
- Ability to follow all Standard Operating Procedures.
- Minimum qualifications: High School diploma or GED.
- At least one year of medical office experience.
- Bilingual a plus.
- Basic phone handling skills - Contact Center experience.
- Basic knowledge of insurance plans and the specialty referral process.
- Dedicated to serving the Greater Phoenix community since 1994, OrthoArizona is the largest and most accomplished physician-owned orthopedic and musculoskeletal care group in Arizona.
