Platform Innovation Specialist

2 weeks ago


San Francisco, California, United States LeadStack Inc. Full time
Job Description

LeadStack Inc. is a leading provider of contingent workforce solutions, recognized for its award-winning approach and commitment to excellence. As a Specialist, Platform Innovation - Launch, you will play a critical role in onboarding restaurant merchants and implementing strategic programs that enhance their experience on our platform.

About the Role:

You will work cross-functionally with our sales, account management, operations, product, and analytics teams to build a seamless onboarding experience for merchants. Your responsibilities will include:

  • Interface directly with merchant restaurants to improve their experience
  • Create and execute plans for merchant onboarding strategy
  • Perform hands-on work with hardware and learn the ins-and-outs of Client software configuration
  • Create merchant training materials to encourage staff understanding and adoption
  • Train merchant staff on effectively using new platforms
  • Identify opportunities to improve upon existing merchant workflows to encourage adoption and maximize revenue

Requirements:

To be successful in this role, you will need:

  • Bachelor's degree or equivalent work experience
  • 4-5 years of work experience in account management, systems implementation, customer support, or hospitality
  • Able to complete tasks accurately, effectively, and on time with superb attention to detail
  • Experience working successfully cross-functionally with individual contributors
  • Excellent external and internal customer support skills
  • Driven/led a successful business opportunity, developed process improvements, and enabled stakeholders on process changes

Why You'll Love Working at LeadStack:

We are leaders, operators, and learners. We believe in creating solutions to lead our company and industry, and we are committed to learning and implementing what is best for our customers, merchants, and dashers. If you are passionate about innovation, customer experience, and teamwork, we encourage you to apply for this exciting opportunity.



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