Call Center Coordinator

1 week ago


Greensboro, United States EmergeOrtho Full time

EmergeOrtho is a leading provider of musculoskeletal care in North Carolina. We are seeking a highly skilled Call Center Specialist to join our team.

The estimated salary for this position is $45,000-$60,000 per year, depending on experience.

Job Description
  • We are looking for an individual who can manage all incoming calls and direct them appropriately.
  • The successful candidate will be responsible for scheduling and rescheduling services, as well as assisting with related administrative tasks.

This is a PRN (as needed) position, which means you will work variable hours based on the needs of the practice.

Requirements
  • You must have a high school diploma or equivalent.
  • A minimum of two years of customer service experience, preferably in a medical office setting.
  • You should be comfortable using multiple technology-based communication systems effectively and simultaneously.
  • Previous experience using a multi-line phone system is preferred.

In addition to the requirements listed above, you should possess excellent communication and problem-solving skills.

Responsibilities
  1. Utilize practice management software to perform specific duties.
  2. Serve as a primary resource for all incoming calls.
  3. Direct all incoming calls to the appropriate staff/department based on pertinent information received from the caller.


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