Call Center Nurse

2 weeks ago

Greensboro, United States UnitedHealth Group Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Optum Health Care Decision Support is 24/7 inbound call center. We have full-time positions, 8 hour shifts available, 10 hour shifts available, and schedules will vary to cover 9am - 12am. All schedules include a minimum of 1 weekend day per week. Holidays are required on a rotating basis.

Training is mandatory and regardless of assigned schedule, will take place Monday - Friday for 6 weeks from 8:00 am - 4:30 pm CST.

You‘ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • We are an inbound call center open 24/7 including holidays
  • Assesses and triages immediate health concerns
  • Identifies problems or gaps in care offering opportunity for intervention
  • Coordinates services and referrals to health programs
  • Provides health education and coaches consumers on treatment alternatives to assist them in best decision making
  • Supports consumers in selection of best physician and facility to maximize access, quality, and to manage heath care cost
  • Prepares individuals for physician visits
  • Manages utilization through education
  • Special projects, initiatives, and other job duties as assigned

You‘ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • RN Compact State Licensure
  • Ability to obtain additional state licensure as needed
  • 3+ years of experience as a Registered Nurse (any clinical setting)
  • Proficient level of experience with Microsoft Office applications, and solid technical aptitude
  • Ability to work rotating holidays as needed and a minimum of 1 weekend day per week
  • Ability to work Monday-Friday during daytime hours of 8:00 am - 4:30 pm CST for the first 6 weeks for training
  • Designated work space and access to install secure high speed internet via cable/DSL in home

Preferred Qualifications:

  • Experience working with the geriatric population
  • Triage experience
  • Case management experience
  • Customer service experience
  • Experience in a telephonic role
  • ICU, ER, Med/Surg, Home Health or Long-Term Care experience
  • Experience with Medicare/Medicaid population
  • Travel and Labor/Delivery/Pediatrics
  • Proven highly organized, self-directed worker with an ability to function in high volume environment
  • Proven solid verbal and written communication skills

*All employees working remotely will be required to adhere to UnitedHealth Group‘s Telecommuter Policy.

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington or Washington, D.C. Residents Only: The hourly range for this role is $28.03 to $54.95 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you‘ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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