Call Center Professional

1 week ago


Greensboro, United States Mass Markets Full time

**Job Overview:**

As a Call Center Representative at Mass Markets, you'll be responsible for handling inbound and outbound contacts in a courteous, timely, and professional manner. Your primary goal will be to ensure first call resolution through effective problem-solving and call handling.

**Salary:** $45,000 - $60,000 per year (estimated), depending on experience.

**Responsibilities:*

  • Handle inbound and outbound calls in a professional manner.
  • Research systems to find missing information as applicable.
  • Coordinate with other departments to resolve issues when needed.
  • Accurately document and process customer claims in appropriate systems.

**Benefits:**

  • Competitive salary range.
  • Ongoing training and development opportunities.
  • A supportive and dynamic work environment.

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